Rights
Your Health, Your Rights
Right to Access Healthcare Services
Right to Receive Emergency Care Without Restrictions
Right to Clear and Effective Communication with the Treating Healthcare Professional
Right to Receive Clear, Appropriate, and Sufficient Information from the Healthcare Professional
Right to Receive Healthcare Benefits Covered Under the Health Benefits Plan
Right to Dignified and Respectful Treatment, with Consideration for Personal Beliefs and Customs
Right to the Confidentiality of Medical Records and to Access Them as the Authorized Holder
Right to Choose the Healthcare Professional and to Seek a Second Medical Opinion
Responsibilities
Fulfilling Our Responsibilities Builds Trust.
Promote personal, family, and community self-care.
Follow in a timely manner the recommendations provided in health promotion and prevention programs.
Act in a supportive and responsible manner in situations that may put the life or health of others at risk.
Respect the personnel responsible for the provision and administration of healthcare services.
Use appropriately and responsibly the services provided (Benefits Plan coverage) and the resources of the healthcare system.
Comply with the regulations of the healthcare system
Provide timely and sufficient information required for the provision of services.